How do we activate the device?
You will receive an email with activation information. Please follow those steps and login to the cloud software. If you haven't received your email yet, then we are likely in process of creating your account and you should receive an email shortly. Please also check your Spam filters in your email.
What happens when the vehicle turns off? Will the device stop tracking?
This device is designed to be powered by the vehicle's battery. When the vehicle's ignition is turned off and no power is provided, the device will no longer track. Some vehicles will still provide power even when the ignition is powered off. In that case, the device will try to track every 6 hours. If your vehicle still provides power when the ignition is off, then please remove the tracker from the vehicle if it will be powered off for long periods of time (more than a day or two) because it may drain the vehicle battery. Please check your vehicle's owner's manual for details.
When the ignition is turned back on and the car starts to move, it will track once every one minute of motion. Please note, we can adjust the tracking intervals based on your needs. Please contact us today for more information (insert phone number).
How do we install the device?
Plug the device into the vehicle's OBD-II port. OBD-II ports became standard in all vehicles manufactured for sale in the United States after January 1st, 1996. They are normally located under the dashboard on the driver's side of a vehicle. Consult the vehicle's owner's manual if you are not sure where the OBD-II port is located.
Why isn't the device tracking?
Please make sure that the device is securely plugged into the port. GPS devices get their coordinates by connecting to satellites and sending their locations via local cellular networks. If the device is surrounded by too much metal or concrete then the signal might not be strong enough to provide an accurate location.
This device uses Verizon's cellular signal. After you place your unit into a vehicle's power for the initial test drive, it can take 24 hours before that connection is finished. Please allow that time before expecting to see tracking displayed on the map.